DIRECTOR OF TRAINING

WHAT A DIFFERENCE

At Primrose, our mission - to forge a path that leads to a brighter future for all children - is why we do what we do each day. Primrose provides a life-changing early learning experience for children and their families. We believe who children become is as important as what they know. And we believe who YOU are is as important as what you know. We make every effort to ensure everyone feels they belong in our Primrose community. Our commitment to Belongingness means we seek similarities and respect differences in our unique backgrounds, life experiences and perspectives.

WHAT YOU WILL DO

The Director of Training is an innovative, strategic leader in Primrose’s Franchise Support team reporting to the Vice President, Learning & Development. S/he will work to ensure Primrose franchise owners and school staff are equipped with the knowledge and skills to be successful and that the overall training experience differentiates Primrose among the industry. Specific responsibilities include:

Set the Learning & Development strategy and continuously refine training journeys, ensuring training is a highly-effective component of the Primrose franchise support model.
Design and oversee innovative programs using blended learning, microlearning, and other modern modalities.
Ensure all training content is accurate, up-to-date, and reflective of Primrose’s premium brand.
Coordinate with School Consulting, Centers of Excellence, and other internal teams to translate training into field coaching routines and school‑facing guidance; ensure consistent messaging and handoffs.
Align training priorities with enterprise goals and school performance metrics.
Lead and develop a team of trainers and instructional designers, fostering collaboration and continuous improvement.
Facilitate high-impact sessions and coach colleagues in effective facilitation techniques.
Implement scalable delivery models, including train-the-trainer certification and quality assurance.
Establish content standards and manage lifecycle updates for relevance and compliance.
Drive adoption of strategic initiatives across the system by partnering to determine and/or develop training sequences, resources/tools, and ongoing school support.
Measure program effectiveness using KPIs, including participant feedback and business performance data.
Manage resources and partnerships, including budgets, vendors, and technology platforms.

WHO WE ARE LOOKING FOR

Degree in Instructional Design, Adult Learning, Education, or related field. Graduate degree preferred.
10+ years of progressive leadership experience in a relevant field, with a track record of managing robust training programs and high-performing teams. Experience in multi-unit or franchise systems a plus.
A proven track record of creating high-quality, high-impact learning experiences to reach business goals.
Deep knowledge of e-learning and experience with modern Learning Management Systems and course design software.
Expert facilitation skills and ability to engage diverse audiences.
Exceptional strategic thinking, communication, and organizational skills with attention to detail.
Ability to travel up to 25%.

WHAT YOU WILL GET

Commission or bonuses based on personal and company performance
50% tuition reimbursement for up to three children at any Primrose Schools
Full-time team members are eligible for health, dental and vision insurance
401k with company matching up to 3.5% and life insurance
Employee Assistance Program

At our headquarters, which we call the Support Center, and in regional support roles throughout the country, we seek to build teams of individuals who establish trusted relationships, demonstrate accountability, have a service mindset, and exhibit agility and curiosity.

We are proud to have a team bringing thought leadership and guidance through marketing, operations, education, information technology, real estate, franchise development, finance, accounting, legal, franchise administration and human resources.

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Investing in You

*Eligibility may vary

BALANCING WORK AND LIFE*

Balancing work and life can be challenging. We offer Primrose team member, in coordination with their leaders, the opportunity to take advantage of flexible work arrangements.

CARING FOR OUR TEAM*

Primrose Support Team Members are offered medical, dental, vision, 401(k) retirement savings, life insurance, as well as on-site conveniences like a fitness center, dry cleaning, a casual cafe, a community bank, and a car washing service.

FOUNDED ON THE WORKING PARENT*

Our business survives by supporting today's working parent. We offer Primrose Support Team Members 50% tuition reimbursement for up to three children and/or one grandchild at any Primrose School. We are also proud to offer paid family leave.